Privacy notice

1. Introduction

At Sandra Food International, we take great pride in offering fresh, high-quality bakery products, cakes, and pastries. However, as our products are perishable food items, please review our refund policy carefully to ensure a smooth transaction.

2. Refund Eligibility

Due to the nature of our products, we typically do not offer refunds on food items once they have been delivered or picked up. However, in the following situations, a refund or replacement may be granted:

  • Incorrect Orders: If the product you receive is not the item you ordered, we will issue a full refund or send a replacement.
  • Damaged Products: If your order arrives damaged or defective, please contact us immediately with photos of the damaged product, and we will arrange for a refund or replacement.
  • Delivery Issues: If there is a delay or problem with the delivery that is our fault (such as wrong address or order processing issues), we will provide a refund or replacement at our discretion.

3. Non-Refundable Items

Due to the perishable nature of food products, we cannot offer refunds for the following situations:

  • Products that have already been consumed or altered.
  • Products that were delivered or picked up as ordered, but the customer changed their mind.
  • Products not claimed or collected on time.

4. How to Request a Refund or Replacement

If you believe you are eligible for a refund or replacement, please follow these steps:

  1. Contact us within 24 hours of receiving your order (or within 2 hours for cakes and specialty items) at [Insert Email].
  2. Provide your order number, a detailed explanation of the issue, and any relevant photos of the product (if applicable).
  3. Our customer service team will assess the situation and, if applicable, provide instructions for returning the item or arranging a refund or replacement.

5. Processing Time for Refunds

Once your refund request has been approved, please allow up to 5-7 business days for the refund to be processed. The refund will be issued to the original payment method used during the purchase.

6. Exceptions

We reserve the right to refuse a refund or replacement if the conditions mentioned above are not met, or if we determine that the issue arose due to misuse or mishandling of the product after receipt.

7. Contact Us

If you have any questions about our refund policy or need assistance, please contact us:

Sandra Food International
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address]