Privacy notice

1. Introduction

At Sandra Food International, we are committed to delivering your fresh and delicious bakery products, cakes, and pastries in a timely manner. Please read through our delivery policy to understand how we process and deliver your orders.

2. Delivery Areas

We currently deliver to the following areas:

  • [List of delivery areas/cities]
  • If you are located outside our delivery area, please contact us to check for special arrangements.

3. Delivery Times

We aim to deliver all orders as quickly as possible while ensuring that the freshness and quality of our food items are maintained. Here’s an overview of our typical delivery schedule:

  • Standard Delivery: 1-2 business days (Monday - Friday). Orders placed before [time] will be processed the same day. Orders placed after [time] will be processed the next business day.
  • Special Orders (Custom Cakes, Special Pastries): Please allow 2-3 business days for processing and delivery.
  • Weekend Deliveries: We offer delivery on Saturdays for orders placed before [time] on Friday. We do not deliver on Sundays.

4. Delivery Charges

Our delivery charges depend on your location and the size of your order. Here are the general details:

  • Standard Delivery Fee: $[Insert Fee]
  • Free Delivery: Available for orders over $[Insert Amount].
  • Delivery fees may vary depending on the delivery area. Final charges will be displayed at checkout.

5. Packaging and Handling

We take great care to package our food items securely to ensure that they arrive in perfect condition. Cakes and pastries are carefully boxed, and other items are wrapped to preserve freshness during transport. However, please note that due to the delicate nature of some products, minor damage during transit may occasionally occur. If your order arrives in an unsatisfactory condition, please refer to our Refund Policy for further assistance.

6. Delivery Confirmation and Tracking

Once your order is dispatched, you will receive an email or SMS confirmation with your tracking number. You can use this to track the status of your delivery in real-time. If you have any concerns about your delivery, please contact us.

7. Delivery Instructions

If you have specific delivery instructions (e.g., preferred time of delivery, gate code, etc.), you can provide them during checkout. We will do our best to accommodate your requests, but please note that exact delivery times cannot be guaranteed.

8. Issues with Delivery

If there are any issues with your delivery, such as missing items, wrong address, or damage to the products, please contact us immediately at [Insert Contact Email] or [Insert Phone Number]. We will investigate the matter and work towards a resolution as quickly as possible.

9. Cancellations and Changes to Orders

Once an order has been processed and dispatched, it cannot be cancelled or modified. Please ensure that you review your order carefully before confirming your purchase. If you need to make any changes to your order, please contact us as soon as possible, and we will do our best to accommodate you before the dispatch.

10. Contact Us

If you have any questions or concerns regarding our delivery policy or your order, please feel free to contact us:

Sandra Food International
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address]